Ensuring the monitoring, analyzing & evaluation of the Qos E2E with recommendation and the network performance evaluation at service layers and customers.
Main Tasks :. Monitor and analyze KPIs for Services (Data) Based on Network performance Part UP&CP & Pilot the QoS at the services architecture level, for different data Services & group of Subscribers.· Perform audits to Data Services Customer Behavior and analyze an impact on their network performance, Drive performance & Correlation of the network & business· Participate to Create Superior Customer Experience & Provides Analysis performance across subscriber's handsets, mobile applications and impact on network areas.· Predicting and preventing negative impacts on the network & Identifying risks· NPS (Net Promoter Score) top down + NPS BOTTOM UP Network Analysis with correlation with other NetworK KPIs· Analyzing traces and protocols to find out root causes of performance issues impacting Services and customers.· Establish data referential reports dedicated to the performance of the Services and Subscribers at network layers· Technical Data Mining & Create dashboards analytics with ensuring the reliability and relevance of the data & establish data visualization tools (data modeling, evolutions and dashboardsProfil Require :
Expertise in GSM, UMTS, CS/PS & EPC interfaces and performances,
